I am often asked for telephone support from my existing clients which, I am happy to offer free of charge, and will continue to do so.
However, some issues are impossible to resolve over the phone as they are too complex to deal with effectively when not in front of the computer in question. For these more complex issues, remote support is available.
BenefitsThe overwhelming majority of all computer issues are software related. What this means to you is that I can remotely connect to your computer and resolve your issue without ever having to attend. This has numerous benefits:-
Fast - I can fix your problems quickly and efficiently, with the majority of issues resolved in a single session.
Cost Effective - As an on-site visit is avoided, the costs associated with support are minimised as I can offer help without incurring travelling costs. This could mean for example, getting your minor irritation or niggle fixed, that would not in itself justify the expense of an on-site visit.
Availability - Assuming you have a working broadband internet connection of reasonable speed (4MB+), and are running an English version of Microsoft Windows XP or Mac OS 10.4 or later, remote support is available - even when away from the office.
As I work on your computer, you will be able to watch and observe all repair work, 'live.' Each remote repair session can last anywhere from a few minutes to sometimes several hours, depending on the complexity of the issue at hand.